Terms and conditions

Article 1 – Offers

1.1 All offers on www.godlystore.com are without obligation and while stocks last, unless explicitly stated otherwise.

1.2 Offers do not automatically apply to any reorders.

1.3 Special offers or discounts cannot be combined with each other or with any loyalty discounts.

 

Article 2 – Prices

2.1 The stated prices include 21% VAT.

2.2 All prices are subject to price changes and/or typographical errors.

2.3 Changed prices do not affect already placed orders.

 

Article 3 – Shipping Costs

3.1 For shipping items within the Netherlands and Belgium, the shipping costs are € 5.95.

3.2 Godly Store reserves the right, however, in special cases including returns/exchanges, to charge shipping costs.

 

Article 4 – Payment

4.1 As soon as your payment has been received by us, and the item is in stock, we will ship your order.

4.2 With iDEAL, you can confidently, securely, and easily pay for your online purchases. You pay in your trusted internet banking environment, based on specific security methods of your own bank.

4.3 You can also pay securely and directly with your PayPal account.

4.4 You also have the option to pay afterwards with Klarna. If you choose this payment method, we recommend that you also review the payment terms with the relevant party.

 

Article 5 – Delivery

5.1 All orders placed before 3:00 PM will be delivered the next business day. EXCEPT FOR PRE-ORDER items.

5.2 Godly Store carefully packages the products.

5.3 Shipping will be confirmed to you by email.

5.4 Godly Store strives to deliver all products from stock. However, should a product temporarily not be in stock, you will be contacted by telephone or email. If the expected delivery time is not acceptable to you, the order can be cancelled by you free of charge. At any time after 30 days have passed without delivery, the order can be cancelled by you free of charge. After cancellation, a refund will be made as soon as possible, but in any case within 10 days.

5.5 If your order has not been delivered within 3 business days, please contact us immediately in writing. 

 

Article 6 – Returns/Exchanges/Defects upon receipt

6.1 You have a cooling-off period of 14 working days to return the product without stating a reason.

6.2 The consumer reports the return shipment within 14 days after receipt via e-mail. After this notification, the consumer has another 14 days to return the product. During the reflection period, the consumer must handle the product and packaging carefully. The product may only be used to the extent necessary to ascertain its nature, characteristics and functioning. If the product has been used or damaged more than necessary to assess it, Godly Store may charge a reduction in value.

6.3 We will refund the due order amount within 14 days of your return notification, provided the product has already been received back in good order..

6.4 Free items you receive as a result of a Godly Store promotion or compensation must also be returned to us with a return (you may keep the product when exchanging). If you wish to keep the free product with a return, costs will be charged for this (value of the product).

6.5 Defective items must be reported to us within 24 hours via hello@godlystore.com

Article 7 – Warranty

7.1 The warranty provision is determined according to the factory warranty period.

7.2 Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 24 hours of delivery via hello@godlystore.com. Products must be returned in their original packaging and in new condition. 

7.3 The warranty covers material and manufacturing defects. Defects due to breakage, discoloration, and damage, as well as other damage caused by wearing jewelry or clothing, are excluded. The foregoing is at the sole discretion of Godly Store.

7.4 If you are eligible for the warranty, you will receive the repaired item back, or a new item, or, if the item is no longer in the collection, an equivalent product from the Godly Store collection of your choice.

7.5 When making use of this warranty, you must always contact hello@godlystore.com beforehand with your request for repair or exchange, stating the defects. Please include your order number, name, address, place of residence, and the item in question.

7.6 Warranty does not apply to items purchased from unauthorized sales points.

 

Article 8 – Liability

8.2 The content of the webshop and other statements by Godly Store have been compiled with the greatest care. However, Godly Store cannot rule out that certain information is incorrect and/or incomplete. Godly Store is not liable for the consequences of incorrect or incomplete information inadvertently provided by it.

8.3 Godly Store is not liable for color deviations due to screen quality.

8.4 Godly Store does not display the products at actual size on your screen for visibility reasons. The actual dimensions of the products are displayed as carefully as possible in the description of the relevant product. Godly Store is not liable for dimension differences between the photos and the actual product, nor for measurement errors in the provided description.

 

Article 9 – Force Majeure

Without prejudice to its other rights, Godly Store has the right, in cases of force majeure, to suspend the execution of your order or to dissolve the agreement without judicial intervention by means of a written notification, at its choice. Suspension and/or dissolution can take place without Godly Store being obliged to pay any compensation.

 

Article 10 – Amendment of General Terms and Conditions

The latest version, or the version that was valid at the time the agreement was concluded, always applies.

 

Article 11 – Applicable Law and Disputes

11.1 All rights, obligations, offers, orders, and agreements to which these Terms and Conditions apply, as well as these Terms and Conditions themselves, are exclusively governed by Dutch law.

11.2 Complaints can be submitted in writing to Godly Store - Houtzagerijstraat 47, 5451 HZ in MILL. 

11.3 If the webshop is affiliated with WebwinkelKeur and in case of complaints that cannot be resolved by mutual agreement, the consumer must turn to WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check if this webshop has a current membership via https://www.webwinkelkeur.nl/leden/. If no solution is reached, the consumer has the option to have their complaint handled by the independent dispute committee appointed by WebwinkelKeur, whose decision is binding and both the entrepreneur and the consumer agree to this binding decision. There are costs associated with submitting a dispute to this dispute committee, which must be paid by the consumer to the relevant committee.

11.4 Disputes between parties may be submitted to the competent court.